Privacy policy
Jesus Made Jeans — Store Policy
Overview At Jesus Made Jeans, we’re committed to quality denim and a smooth shopping experience. These policies explain how we handle orders, shipping, returns, exchanges, and customer support.
Shipping Policy
- Processing time: Orders are processed and dispatched within 3 business days or less after payment is confirmed.
- Shipping methods: We use reliable carriers with tracking on all orders. Tracking details are emailed once your order ships.
- Shipping rates and times: Rates and estimated delivery times are shown at checkout based on your destination and selected service.
- Address accuracy: Please confirm your shipping address at checkout. We’re not responsible for delays or losses due to incorrect or incomplete addresses.
- Order changes: If you need to update your address or cancel before shipment, contact us immediately. Once shipped, changes are not guaranteed.
Returns & Refunds
- Eligibility window: You may request a return within 14 days of delivery. Items must be unused, unwashed, unaltered, and in original packaging.
- Non-returnable items: Final-sale items, gift cards, and worn or washed items are not eligible for return.
- Return process: To start a return, contact us with your order number and reason for return. We’ll provide return instructions and, if approved, a return authorization.
- Condition check: Returned items are inspected upon receipt. If approved, refunds are issued to the original payment method.
- Refund timing: Approved refunds typically appear within 5–10 business days, depending on your bank or card issuer.
- Return shipping costs: Unless the item is defective or we made an error, return shipping costs are the customer’s responsibility.
Contact Us
- Email: jeansmat16@gmail.com
- Hours: Monday–Friday, business hours
- Response time: We aim to reply within 1–2 business days.